gestionnaire de portefeuille
Appellation affichée sur CareerBeacon -
Bi-Lingual (French English) Account Manager I
Publiée le
27 septembre 2024
par
Renseignements sur l’employeur
TD Bank
Renseignements sur l’emploi
Work Location:CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:We're committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role.Job Description:Department OverviewEvery single day is an adventure! Within TD's Contact Center, you'll find a community of colleagues helping TD's 25+ million customers to achieve their life goals.Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers and internal/external partners with a variety of financial services through inbound and outbound calls, and digital channels.Grow, learn and lead; beyond your day-to-day work, you'll be supported with professional development and encouraged to build an exciting career at TD. You'll help deliver a legendary experience to our business, our customers' lives and our communities.Job DetailsIt starts when you pick up the phone or log in online. With each conversation, you'll be playing one of the most important roles supporting our customers' happiness with the bank. Every day, you will:Act as a deep advice process/product expert for customers and partners to provide technical knowledge and expert guidance on how TD's digital assets can help them meet their financial needs.Lead and deliver outstanding service and/or sales support with highly complex transactions related to financial products and services with an aim to provide complete and correct solutions the first time.Identify and recommend new processes and solutions to ensure the team can meet its objectivesPlay a key role in addressing customer concerns should they arrive and be accountable for problem solving and/or raising matters to the appropriate people.Work towards achieving set goals while being an ambassador for innovation by offering legendary experiences and trusted advice.Work effectively as a team, use and learn from each other's knowledge and support your co-workers to resolve customer issues.Bring your whole self to work and have fun! This is your chance to define every new day, embrace the adventure and make a meaningful contribution that helps to deliver results and accomplish great things for your career and the customers of TD! Most importantly, you'll be our voice at TD. Every phone call you answer, every message you send is your chance to shine!Job RequirementsFor this role, we specifically require:Undergraduate degree and/or three (3) or more years of relevant experience.Your relevant skillset and knowledge will also get our attention. Show us that you:A dynamic professional with strong communication skills and diplomacy to exchange ideas and information with internal partners and management.Expert knowledge of the business environment, processes, procedures, transactions and activities of highly complex products and services in an area of specialty.Possess computer & multi-tasking skills.Thrive in a dynamic and time-sensitive environment.Are passionate, engaging and have a desire to consistently and compassionately deliver superior customer experience.Previous Customer Service Experience is required, along with solid understanding of TDCT Small Business credit productsAbility to analyze and interpret business financial statementsStrong problem-solving aptitude and sound communicator Strong attention to detailAbility to work quickly and independently in a fast-paced environmentBilingual (French & English) preferred but not requiredPrevious collections experience and basic understanding of applicable insolvency legislation would be an assetAbility to multi-task effectivelyAperçu du serviceChaque jour est une aventure! Au centre de contact de la TD, vous trouverez une communauté de collègues qui aident plus de 25 millions de personnes à atteindre leurs objectifs pers
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EmplacementMarkham, ON
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Renseignements sur le lieu de travail
Sur place
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SalaireNon disponible
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Conditions d’emploi
PermanentTemps plein
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Commence dès que possible
- postes vacants
1 poste vacant
- Source
CareerBeacon
#2113727
Publiée jusqu’au
2024-10-26
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